I can't believe how utterly horrendous Zara online customer service is. I brought 2 dresses to try for my hen party and unfortunately both were unsuitable- returned them both and received a notification that I was refunded for 1 dress. Ive contact the. chat 4 times and keep getting fobbed off with "Our team are investigating this and you will be contacted within 48 hours" I still haven't got my money back. I will never ever buy again from Zara. Truly the worst online shopping experience of my life.This company is fraudulent and a their staff are liars, WITHHOLDING REFUNDS IS ILLEGAL!
