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Their customer verification process is a joke

I put my property twice on Zillow site for rent . Both times , last year and this year I got response from criminals . Last year was a guy who stole identity ( I found the real person ) , this year , I’m just dealing with him currently, a guy who sent me such a fake photo of his American passport that it’s literally a joke . The worst thing is that last year I informed Zillow about it and they were asking me all the questions like I was the criminal whereas I was doing them and their customers a favor. Their verification process is a total JOKE . They are the only site I’ve been having issues like this , not to mention twice in a row . I looked at the profile of the guy “Neil Thomas “ ( btw. there is 0 information about him anywhere on the internet) and there is practically 0 information about him on Zillow . They have his credit score and income, that’s it ! Where in the world does Zillow take that info from ???? Maybe they’ve become too big or maybe they simply don’t care about their customers but to everybody who trusts them and put their property on Zillow site, PLEASE be super careful ! Ask potential renters / buyers for id, do your own check ups , look closely at the id. Luckily because of this , no harm was done to me but it’s very annoying. Zillow , you are not being professional!

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Date of experience: Apr 14, 2024