A couple of weeks ago I found out that I can sell my home to Zillow, and they have a program that will allow me to purchase a new home through them, and do this as an "all-in-one"! Amazing! They call this Zillow 360. Well, the program sounds amazing in theory. What they should've called it was "Zillow Wasteyourtime". After getting a preliminary idea of what they would offer me I signed up for more info on the program, and was contacted very quickly by someone, and urged to setup an evaluation on my home (this is how you find an actual amount that Zillow will pay you for your home). I made an appointment online for a date 11 days out. No problem. I sent an E-Mail with questions to the agent who had contacted me, and this is where the issues began.The agent would answer some of my questions, but only after multiple E-Mails. She asked me if I would like "Zillow Home Loans" to reach out to me, a day AFTER saying that she would request it already.Then once Zillow Home Loans (ZHL) contacted me, it only got worse. I got mixed information from the loan officer and his assistant about his availability. After a few days of E-Mails and questions we scheduled a call. He called me an hour late, in the middle of dinner. We scheduled a second call, he called an hour EARLY this time and left a voicemail saying he would be busy at the appointment time and he would call 30-60 minutes after it. He never did. Despite this I still scheduled a third appointment with him, and this time he called almost TWO hours late.It really shouldn't have surprised me at all that the Zillow evaluator simply no-call/no-showed on me the date of our appointment. I'm not sure why I thought I would have a different experience with that... but I learned my lesson.This is a terrible company with an "okay" website. A lot of the houses are out of date and they don't have enough filtering options. But it's fast and I like the lay out. After this, however, I will be using realtor.com for my house hunting and zillow can miss out on the money they would've pocketed by having me as a customer.
