I recently encountered a disappointing issue with Zoom where I was automatically charged for another year's subscription without clear prior notification. Unlike other services that provide email warnings before auto-renewals, Zoom did not furnish such a courtesy, leading to an unexpected charge. Despite contacting Zoom's billing department within a day of the charge to request a cancellation and refund, I was informed that subscription fees are non-refundable once processed, as per their terms. The rigid adherence to this policy, coupled with a lack of flexible customer service, was particularly frustrating given the immediate action I took upon noticing the unintended renewal. This experience has significantly diminished my opinion of Zoom, as I expected better transparency and understanding from a company of its repute.
