This is what I wrote to PayPal and I am pretty confident I will get some of my money back. "I made multiple attempts to change my zoom account from 2 licensees to 1 license throughout the month of May. These attempts included trying to use the website to change it which consistently resulted in an error that was being worked on. I called on two occasions and after sitting on hold for an unbelievable length of time, I was put through to an answering service that took my information and concern and said someone would be in touch with me. This never happened. I also emailed the company twice and received no response. Ultimately, I wish I would have just canceled the subscription all together, which is what I did on the day I was notified they still charged my account for two licensees. I think that transaction is fraud, but since my request was to keep one license, then I am willing to pay that amount. Unfortunately, the ability to provide any proof of my attempts to rectify this problem can not be provided since, other than taking screen shots, everything is embedded in their site. I am disgusted in the terrible customer service and plan on filing a complaint with the BBB as well. Thank you.THIS COMPANY IS A SHAM AND THEIR CUSTOMER SERVICE IS THE WORST I HAVE EVER ENCOUNTERED IN MY LIFE!!! Use Google Duo, or WhatsApp. Their video quality is better and it is free.
