I have been a paid member of Zoom for two years, with the Webinar feature. Yesterday I had a webinar scheduled with 150 participants, and a national speaker that just evaporated. My account just disappeared, no longer there. Of course they've taken my money. I have tried tirelessly for two days to get help, I have been hung up on, misdirected, and ignored. Zoom is possibly the absolute worst service provider I have ever dealt with in my lifetime.