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Review of ulta
Horrible customer service, very unhelpful. I had to do the online chat because understanding the rep over the phone was nearly impossible, both reps were unhelpful and did not even attempt to correct the situation. I will never, ever order from this company again.
Review of ulta
Tried placing an order, realized it was the wrong address after the fact, yeah my bad. I reached out to them by phone and canceled the order (the guy said it was canceled) but I never received an email confirmation. So I emailed them that same night, with awful customer service and they said could not be guaranteed it would be canceled. Ignored my concerns, and just gave me an insincere, robotic response. Tried calling the next night, the guy told me the same thing and I asked what happens if it does go out, and get delivered? Another family lives at my old house and he told me I would not get a refund. Really ridiculous I can not cancel my order, or even get refunded if it gets delivered even after I have tried numerous times to cancel my order! I really like Ulta, the closest place anyways to get beauty products but do not really know if I will continue shopping (at least online) after this.
Review of ulta
Review of 1password
I have been using 1Password for probably 10 years now. Every single time I have had a question or suggestion, I have received an email response/support within 24 hours. Support is excellent. Were it not, I would not be using 1Password. Quality of support is one of my most important factors in choosing my computer/mobile applications. 1Password meets and exceeds my criteria.
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