Emma James

Reviews

Review of garmin

TACX - 5 Star incompetence

So... now a 1 Star, 0 would be better. It’s the 27th May and I still don’t have a trainer back. I did get through To customer service on phone after posting this original review - 36 mins on hold and eventually told “we don’t have any”. None the same, nothing to upgrade nor even downgrade. Nada. But... stock arriving 19th, maybe have one To me by 22nd. (About two weeks after my call). As no further communications came through I called on the 22nd. Left a call back number (their callback does not work for mobile numbers but it doesn’t say that - really frustrating as keeps saying re-enter with no zeroes even when you have entered no zeroes). Anyway about an hour later I get a call back and I’m told that not enough stock came in. She then goes into a long explanation about its Covid-19 Etc. During which I get cut off. She never calls back. So, prior to being told it could be 22nd May, I get a message saying ‘ready to despatch, your next message will be a tracking number from UPS’. That was now a month ago. And just to really make me angry I was told that they “can see how their message may have set my expectations wrongly.” ‘Your parcel is ready to despatch’. How can expecting them to do what they say they are going to do be a false expectation. Ahhh.... expect nothing from them - that’s the correct expectation, and ignore everything they say. Best still, don’t buy Tacx or Garmin unless you’re a lover of making tea in a chocolate teapot. Total waste of time - will have to take action now as I haven’t had a formal reply to any message for weeks. This is shaping up to be a 1 Star but I'm giving them the benefit of the doubt so 2... for now... and hoping I get what is overdue very soon. Long story short, Garmin own Tacx bike trainers/accessories since 2019 and are now handing service and customer support. I was looking for where to get my trainer serviced/repaired but at just over a year old they agreed to replace it due to the apparent fault - yay!! - BUT having sent mine back I still don't have a replacement two weeks later. Customer service seems overwhelmed - never had an email from the same person twice, don't reply to your email replies for at least 48 hours and as they don't read what you send them communication is painfully slow. When I call... not available due to 'training' which is clearly needed but not helping their support quality one bit yet. . I know they can do a good job and have all the pieces and processes in place but execution is appalling. Seems like they are overwhelmed - sort it out!! Wahoo, Fitbit, Strava and others will prosper whilst your existing customers can't be brand ambassadors. If a full refund was an option I'd be taking it - I so wish it was!!

1
Date of experience: May 07, 2020

Review of capterra

Do not bother to write a review

Do not bother to write a review! They do not pay what they offer. They gave me the first two gift cards ($5 each) then I have spent 2 hours writing 8 reviews. They gave me nothing. I have contacted them, tell me no reason just said the unpublished review, get nothing. Okay, I understand that but why unpublished? They do not give you specific reasons. If you want to get for your few reviews, that's OK but do not spend more time on more than 2 reviews!

1
Date of experience: Mar 05, 2020

Review of ubereats

We ordered from 2 places but they…

We ordered from 2 places but they delivered our food and drinks in 30 minutes.

5
Date of experience: Jun 19, 2025

Review of tempsl

Bons produits

No Body

4
Date of experience: Jun 11, 2020

Review of youtube

youtube TV is terrible

No Body

1
Date of experience: May 22, 2024

Review of namecheap

Always the best.

Always the best.

5
Date of experience: May 16, 2025

Review of macys

Will They Ever Stop Charging Interest?

I purchased some items on Mar 3 totaling 83.82. My statement date was Mar 8, but I never received it, or maybe I did and forgot about it with the COVID-19 problems. I've noticed our mail is slow and some things I've mailed never arrived. At any rate, I forgot about it. My next statement date was April 8, By that time I was laid off. I received my statement on April 14, which now included a 28.00 late fee and 2.00 interest fee. Fair enough. I paid the bill on April 14 and vowed never to use the card again.On May 8 I got my next statement. Another 2.00 interest fee! Way to kick a person when they're down, Macys. At this point I have no idea what I will owe when the Jun 8 statement comes around. Probably another 2.00. I'm going to try and cancel the card to avoid any further charges, and if I need anything from Macys in the future (doubtful) it will be paid in cash or PayPal.

1
Date of experience: May 16, 2020

Review of logitech

K780 Multi-Device Wireless Keyboard

I like how this bluetooth keyboard allows me to connect to 3 devices at the same time. My job requires me to use multiple monitors and I no longer need to physically transfer to the keyboard of those computers, with a click of a button, I can go from PC1 to PC2 to PC3.

5
Date of experience: Jul 10, 2020

Review of ifttt

Without notice disabled my applets…

Without notice disabled my applets stating I need to sign up for the pro subscription.Bad business.

1
Date of experience: Feb 21, 2024

Review of elementor

Problem Solved

The assurance my issue would be resolved after providing temporary user access to the tech rep.

5
Date of experience: Jul 01, 2025

Review of eBay

Counterfeit Art

Ebay knowingly allows counterfeit art to be sold. Chack out artwork by Hunt Slonem. Every piece from Peru is counterfeit.

1
Date of experience: Mar 24, 2025

Review of change

Requested cancellation and all done…

Requested cancellation and all done quickly/will check though next month that no bank charges

4
Date of experience: Apr 28, 2023

Review of myheritage

Quick and accurate response

No Body

5
Date of experience: Jun 22, 2025

Review of myheritage

Shane was delightful

Shane was delightful. I would have bought the package even if I couldn’t really afford it. He deserved it

5
Date of experience: Jun 30, 2025

Review of myheritage

Quick and accurate response

No Body

5
Date of experience: Jun 22, 2025

Review of myheritage

Shane was delightful

Shane was delightful. I would have bought the package even if I couldn’t really afford it. He deserved it

5
Date of experience: Jun 30, 2025

Review of dashlane

Student Plan

I contacted Dashlane about their student plan and asked if my school email would be accepted, Rita was my support agent and made sure my question was answered and my support experience was excellent. Well done Dashlane for getting an amazing support team.

5
Date of experience: Nov 08, 2022

Review of Facebook

Facebook is now the pits

Facebook is now the pits, it's just load of Ads on a soft porn dating site! It has nothing whatsoever to do with social media anymore and is rife with scammers!

1
Date of experience: Jan 01, 0001

Review of Facebook

Why cancel things just to see them again

Cancel certain suggested things to follow Facebook assures I won't see them again but they keep reappearing.

1
Date of experience: Jan 01, 0001

Review of Google

Terrible

How can we trust a mega monopoly that tracks every mouse movement we take?

1
Date of experience: Jan 01, 0001