1password

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Top Notch Technical Support from the good guys at 1Password!!!!

I had an excellent experience with Zaid and Kevin on the phone, as they helped me fix the issues that kept 1Password from working.During this extremely helpful call, Zaid and Kevin showed me how to add the 1Password extension in my Chrome browser, modify the desktop app shortcuts properly so I could invoke the auto fill at will, and deauthorize afew devices with a different location.By the time they were done, the app worked perfectly, and was also fully accessible with my screen reading software, which helps those with visual impairments navigate web and desktop applications in the Windows environment.And not only that, they sent me a wonderful and comprehensive list of their best and most helpful support articles if I ever run into additional issues. I will always keep that email forever, as it is chock full of the kind of information needed to keep the app in tip-top shape and running smoothly.Without these guys giving me a hand, I would have been out of luck since I couldn't figure out for the life of me what I had done to make the application inoperable. Needles to say, they straightened me out quickly and efficiently, and within a short time period I was up and running with no problem whatsoever.Thanks fellas; superb job!!!!!Don

5
Date of experience: Jun 26, 2024