Disappointed is the best thing I can say. There should be a "Zero" Star Rating.I've been a customer for 40 years. Paid the membership fee for 40 years for four family members - not a small amount in total. Probably have used them 4 times in the 40-year period.Mine was a towing experience - like others. And AAA is great on promises, but their "3rd Party Vendor" selection process - especially for Tow companies - has to have a pretty low bar.No details to provide but suffice it to say that AAA took the words of a Tow Driver over a 40-year customer and determined that they could not underwrite a loss caused by the driver.Canceled my membership and regret not taking a good long look at this a while back. If you are calling AAA for a Tow, one recommendation is to videotape the entire tow connection and hauling - if you can. That's the 'evidence' they needed to underwrite on my behalf. How many consumers traumatized by having to have their vehicle towed - possess the mindset to videotape the guy dispensed by AAA to help them? Very low attention to customer needs by AAA. Extremely low!
