WORST SERVICE! DEFINATELY FALSE ADVERTISING! I have been a member of AAA for most of the last 30 plus years. This past weekend definately was the the end of a long term customer(s) due to lasct of concern and service from AAA! I purchased AAA for my daughter and added my Grandson as he is a fairly new driver with an older car. Last Saturday night, at around 10:00 PM in Concord NH, he called his Mom and said his car broke down in the road. My daughter called AAA and requested service. She was told that someone would be there within the hour. 1/2 hour after talking to AAA, my daughter went to my grandson's location to stay with him until AAA came. Shortly after she got there, another AAA person called her and said she was sorry, but because it was a holiday weekend they would not be able to send anyone out, and she should call back after 7 AM the next morning if the problem still exists! My daughter told the agent that the car was in the road and needed to be moved. The AAA agent said she suggested that my daughter call the local police for help! So much for " we cover you nights, weekends, and even holidays"!! My daughter was able to get the car started and it limped home on one leg, and she told me what had happened. I called the 800 number and spoke to someone 2 times, once on Sun and once on Mon. I was told someone would be getting back to me, and he said he filed the complaint.I called our local office, was told the same thing and to call back in a couple of days if I did not get the call from AAA. It has been 5 days, I just called the manager at the local office again and he said unfortunately I need to wait up to 2 weeks for a response! I told him this is not acceptable, and he said unfortunately that is how it is, they are backed up with complaints! I might add, I am a senior citizen and I often stay with the grandsons while their parents are away. I have medical conditions, and had I been here alone, this would not have been good for me!
