After being AAA member for over 35 years I will be canceling my membership and membership for my husband and two sons. I understand things can happen, mistakes can be made but the relationship AAA has with towing companies is a problem. Instead of "how can we make this right" they blame the tow companies and/or their own employees. Tow companies blame AAA. Bottom line, this is the 2nd time my vehicle has broken down (separate years entirely) where I required a tow truck and all I got was runaround. The last time was a 10 hour ordeal. This time is currently happening as I type and we are 2 hours in on a non-holiday Friday mid-morning and after 2 hours of calls and waiting there is not even a tow truck assigned. The dispatch person who did troubleshooting over the phone to help me determine I needed a tow went above & beyond (thank you Thomas) to bring us water because it's a 90 degree FL day in June and my son's & I are broken down in an industrial area with no "shops, restaurants, gas stations". The light services person told me he personally requested a tow twice and doesn't understand why AAA isn't following thru. AAA main number says he should have told ME to call back and request a tow. Makes zero sense. Still no call from a tow truck. I will save the $300+ annual membership fee and pay for my own tow truck should I ever need one again. Highly disappointed with fingerpointing and lack of follow through all around.
