I called for assistance for a flat tire shortly after 9:30pm. I was told someone would be there to assist me between 10pm and 12am. At 11:30pm I received a text from AAA stating the address where the tow truck driver would meet me and stating that if I had any questions or concerns that I could reply to the text. At 12:15a, I had yet to be contacted, so I replied to the text and asked for an ETA. I received no response by 12:30am, so I called the number for roadside assistance again. After being on hold for half an hour, I was told that the driver dispatched to assist me was currently out of state and it would be several more hours for assistance. I was told that I could leave my car and they would come and tow it for me when the driver was available. I explained that I had no way to get home so I couldn't just leave my car. I was then told that the representative would contact the Ohio dispatch (as she was in a completely different state) and they would contact a different driver and then call me. I never received a call. I removed my tire by myself and put my donut on the front driver side of an AWD vehicle, and very slowly drove home. I finally arrived home approximately 5 hours after my initial call for roadside assistance. Still no call from dispatch to send help.
