Ordered a book for a college class that was needed in a timely manner. I kept checking the tracking status to find, “Shipping Label Created, USPS Awaiting Item.” About 2 weeks later I inquired on the delivery status with Abebooks as their final delivery date range was getting close and tracking stated it hadn’t even been shipped out yet. Instead of even checking it they were lazy and just told me to wait till the delivery range came and passed. Finally days later, weeks after my purchase, they responded again with a flat out lie saying “we can only assume this item was lost in transit” since it wasn’t received, while the tracking still said they never actually mailed it out. They lied, plus took absolutely zero responsibility blaming the USPS, and then announced they were canceling my order. Without offering to rectify the situation by shipping a replacement book, they said they would process a refund. Like that is why I took the time and paid for the book that is still needed now but had to wait all this time. Horrible order fulfillment service. Horrible customer service. What a complete headache and waste of time dealing with this unprofessional company. Don’t waste your time with Abebooks.
