Illegal returns policy. Ordered a jacket which was FAULTY. The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. Any returns policy that says I have to cover the cost of returning items must only relate to the situation where I change my mind about the item ordered and not where there is a problem with the item. However, they still charge £5 to return faulty items.
