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Account recovery failure

I'm facing a critical issue with accessing my Google account despite having all necessary credentials: login, password, and security word. Due to circumstances beyond my control, I couldn't log in for over a year. Now, Google's recovery process is failing me - it doesn't send the SMS it claims to, and absurdly reports "too many attempts" on my first try. This highlights a significant flaw in Google's account recovery process, showing it's unreliable in crucial times. Having all data for an account but being locked out with no direct way to communicate with Google for recovery proves the service can be unsafe and unreliable for storing important data. This isn't just about access; it's about the potential loss of business and critical information with no recourse. Google needs to address these severe shortcomings in their account recovery process to ensure user trust and data safety.

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Date of experience: Mar 19, 2024