I’m extremely disappointed with my recent experience with Agoda. I made a hotel booking through their app, and it showed a notification saying “booking not confirmed.” This caused panic, and to avoid losing my accommodation, I made another booking.Later, both bookings were confirmed, and I was charged for both.When I contacted Agoda to explain that this was caused by their system’s incorrect notification—not my mistake—they refused to issue a full refund. Their offer was a small partial compensation that doesn’t even come close to covering the full amount I was charged.To make things worse, the hotel staff even mentioned that this is not the first time this has happened with Agoda customers. Yet, Agoda continues to avoid accountability and passes the responsibility elsewhere.I’m now stuck paying for two bookings when I only needed one—all because of Agoda’s app showing the wrong status.Agoda should be protecting customers, not punishing them for their own technical errors. I will not be booking through Agoda again unless they take ownership and resolve this fairly.⚠️ Warning to Other Agoda Users:If the Agoda app shows a message saying “booking not confirmed,” do not immediately make another booking. Please double-check your booking status through email or your account first and confirmed with their customer service.I believe this could be a tactic—or a serious system flaw—that leads customers to panic and book again, only to be charged for both stays and Agoda refused to take proper responsibility for the issue.This is the second time this has happened to me, and now I genuinely believe this is not just a system error—it feels like a deliberate trick. The app shows a notification saying the booking is not confirmed, causing panic, and pushing you to book again. Then suddenly both bookings are confirmed, and you’re charged for both. Agoda refuses to take full responsibility. I can’t stay silent anymore—I need to take further action and warn other customers before more people fall into the same trap.Don’t fall into the same trap. Be cautious and always verify your booking through multiple channels before acting on in-app notifications.
