There was a weather red alert issued while we were traveling to our destination. A few calls to friends who lived at the destination advised us to turn back as there were road blocks and terrible weather. The hotel staff also advised us to be extremely cautious due to the bad weather. We called Agoda who then called the hotel manager. Manager said that the weather is great and refused cancellation. Even though there were clear news reports and warnings for the area, Agoda refused cancellation. Do not use Agoda, terrible service!!
