I booked hotel through Agoda. There was a problem with hotel. Manager acknowledged and confirmed the complimentary refund. Agoda used another company to do booking. Traveloka. Agoda charged from my credit card. I provided all the evidences from hotel. hotel was very kind for providing their computer screen shots. Agoda blame unresponsive Traveloka. There is a fraudulent transaction going through Agoda. Basically hotel doesn't get money. Agoda not refund me. Where is the money goes???? Agoda failed Compliance, rules and regulations. Probably involves money laundering. It is financial crime. I will chase until culprits get the necessary punishment by UK law.
