Agoda know only to book a roomThey not bothered how the rooms are. Asking proof of room how smell stinks etc etc silly questions don’t have guts to ask hotel management because we paid in advance.when we don’t like room he not bothered to help for refund and just extend date & at end don’t get refund.he help only sellerI recommend don’t book through Agoda very bad customer service Highly not recommended to go through Agoda. Don’t have customer care number.I even said I review about your service but not bothered they contacted me until I opened the case through PayPal and asked me time for refund but he not reply and the case was closed. Forgot about case and he played with me asking time and I forgot thought may be get refund but he didn’t turn back. Still waiting for refund Don’t ever book with Agoda more cheaper going direct through hotel.I don’t give a 1* I give -10* like this company
