Absolutely dishonest company and the customer service in India is extremely apathetic and have no understanding of customer’s concerns. They say empty statements that they can’t issue refunds when card is charged due to technical issues that happens on their end. And moreover, if somehow you manage to them to agree for a refund, they say 30 business days to refund. In today’s world, which company or bank takes such a long time to process a refund? I have called to find a solution for a simple issue twice with an error booking for UAE and when they are unable to do anything - they will simply cut the call. Being an Indian myself, and having worked in customer service, they have the worst possible untrained Indian workers. Nothing personal against them, but it’s like they don’t care what is happening or how to help. I am appalled by Agoda service - I have had such good experience previously with bookings made in Thailand.
