agoda

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Agoda sold us 2 expired plane tickets for a…

Agoda sold us 2 plane tickets for a flight already gone. I was on Kayak on March 13th at 1300hrs and selected a flight from Hanoi to Brisbane for 1555hrs. When redirected to agoda, unbeknownst to me my flight was changed to a flight that had occured earlier in the day at 5:30am. Agoda has to confirm with the airlines the seat availablity before putting through payment. Somehow the seats were confirmed for a flight already gone by 8 hours! I demand a refund! These seats should have been denied!

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Date of experience: Feb 13, 2025