The worst company, my son got really sick and was even hospitalised i had no choice but to cancel. When I tried ro make a refund they quesrioned if I am the mother of my son. Even after Inprovided birth cert they still said there is not proof. Omg I told them off and even circled the portion that state I am his mother. They were humiliated and acknowledged. The worst company in the world. I got his virus and was also super sick. I called and they knew and yet acted in such a heartless manner. They have no compassion at all and they have the cheek to ask me to claim insurance and is certain I will received. I told them give me credir voucher and I will reused it for another trip. Go agoda check the prices than go to the hotel directly and book safer. If your going to melbourne dont stay at the brady hotel they are also horrible.
