If I could leave zero stars and a few goathead burrs for a review, I would. I booked a room as a solo female traveler for an academic conference in Boston. It was a couple of weeks beforehand, at over $100/night, with a shared bathroom. Dodgy, but as a presenter, I needed to be there in person... so I booked it. The property has NO humans to help, no elevator, and the deadbolt to the room I am assigned does not work. I called the customer service line (I think it was in Singapore), told the service agent my situation, and they did absolutely nothing to help...after making all kinds of lovely promises. I had to make an emergency reservation at another hotel by the airport that night. It was terrifying to be stuck in an unfamiliar city with no help or support whatsoever. Agoda THEN offered me their in-house credits in lieu of a refund. I honestly don't feel safe with them, and I don't recommend anyone use their service or trust them with your safety or loved ones. Dangerous scammers who will rifle through your cold corpse for loose change. Gross.
