Their app is fine but as to Agoda itself. When there are no issues fine however as soon as there are problems, pre-arrival check in requirements, accomodation that does not exist there is only one word to describe them "hopeless".No contact numbers, no human support the model is chat and self service. Not helped by the use of a chat bot that is wholly unfit for purpose ( if anybody wants to understand why AI is overrated twaddle check out the Agoda chat bot). Compared to pre Covid when they were "ok" they have quickly fallen to "unsatisfactory avoid if possible" status. Even when you finally get to an employee the experience is for the most part unsatisfactory not helped by the fact that random people answer mails.Stark contrast with Trip.com who have, after Covid, re-invented themselves and offer first class service, always contactable and getting past their (equally pointless) chatbot is simple and without the irritation experienced with Agoda. Agoda needs to urgently address the issues and accept that customer service should work, requires contact numbers, real knowledgeable people and be available 24/7, if they don't know what that looks like go look at trip.com to see how it is done
