Ordered two different historical photos for a family research project on November 22. I did receive the invoices as an attachment, but no instructions on how to download the photos. All I was able to do was download the invoices. I did try setting up an online account with Alamy on November 25 with some difficulty. It took half a dozen tries before I was finally able to creat an account from the customer service link they sent me. I think the problem was (1) that I did not set up an account before ordering, and (2) I did not download the files upon ordering because I thought they were attached to the order confirmation.
