My recent experiences with AliExpress have been incredibly frustrating, confirming a continuous cycle of issues from delivery to their return/refund process. What was once a convenient platform has become a source of consistent disappointment, leading me to seriously reconsider ever ordering from them again.The most recent issue revolves around Order ID: 1113803041036471, for the "KZ AZ15 & ZS10 PRO X Wireless in Ear HiFi IEMs Music Bass Headset Wireless." The product image clearly depicted both the KZ AZ15 wireless module and the ZS10 PRO X earphones coming together as a set. However, upon receiving the order, only the wireless module (KZ AZ15) was included; the ZS10 PRO X earphones were completely missing.I immediately initiated a refund request and communicated with AliExpress customer service via email. To my astonishment, their customer service has refused to accept the return or process a refund, despite the clear discrepancy between the advertised product (with both items) and what I received. This feels like a bait-and-switch tactic, essentially a scam, where the misleading image encourages a purchase that isn't fulfilled.Adding to this frustration is the blatant contradiction with their stated return policy. AliExpress explicitly advertises: "Not satisfied with your order? Send it back within 90 days after order was placed. The first return on each order is free (up to 5 times per month)." Yet, when I tried to exercise this right for a clearly incomplete and misrepresented order, my request was denied. This inconsistency between policy and practice is appalling.To reiterate, from the disastrous delivery service (as detailed in a separate review for iMile) to their now completely unreliable returns and refund process, AliExpress has become an absolute mess. Every interaction seems to lead to another problem and a struggle to get basic customer service.I am thoroughly disheartened by these experiences. I will sadly be stopping all future orders from AliExpress and returning to more reliable online retailers that offer consistent quality service, both in delivery and post-purchase support. Buyers beware.
