aliexpress

2
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I received a broken USB headset

I received a broken USB headset. My phone does not detect it when plugged in. It is totally useless. I asked for a refund or exchange as advertised ("Free returns within 90 days"). Support denied my claim, saying "not enough proof" even after I sent photos and videos. They ignored their own return policy. I got no help and still have a faulty product.This seller and AliExpress support do not keep their promises. Do not buy if you want customer protection.

1
Date of experience: May 31, 2025