In the past, I've never had a problem returning products for a refund, but apparently, they no longer accept returns. The last item I ordered had a 90-day return window, but the seller refused to refund it after only a couple of weeks, and the item is in brand new condition. I appealed to Aliexpress TWICE, and both times they sided with the seller, which is in violation of their own return policy. Complaining through the BBB won't work with this company (Alibaba/Aliexpress) because they never reply to complaints, so don't bother! Their current BBB grade is D- which is obviously inflated. The actual grade should be F-