They'll lure you into using their website with huge discounts, but will pull out the coupons from under you like a rug pull as soon as you give them your credit card info.I lost my welcome bonus when I ordered something that had a different sale going on. They don't care and wouldn't allow me to use it on my next cart. Everything is so robotic and set-in-stone, I've also heard from friends they don't refund if you've problems with customs so that's off-putting too.I'm done with this app and will move on to Temu with its excellent support and no this is not a paid review, I'm talking from personal experience and how differently the customer support handles exceptions like these. Their support actually gives a shit. Use literally any alternative, because they'll leave you hanging when you need anything at all.EDIT after first reply: The information they asked for is order number, which is irrelevant in this situation. It points to the order which didn't make use of welcome bonus.They've been dismissive in the past, saying welcome bonus is only for new users, although I'm actually a returning user, who wanted to make use of the deal which they stole away from me in the end because I already gave them my new information by supplying them with my new credit card/location info.I hope to re-acquire the coupon, or compensated in some way. Both times I tried with contact support on their website they rejected any compensation citing only first order is valid for this coupon, refusing to assist.EDIT 2: And absolutely nothing changed. No reinstatement of the coupon or any compensation at all. Here's the email I've got as a result of this review:After verification, you have had an order (REDACTED ORDER NUMBER) before. Therefore, you are no longer considered a new user and are not eligible for this benefit....Thanks a lot, you've been nothing but a waste of time and furthered my disappointment 🤡. I will absolutely prefer Temu and other alternatives over Aliexpress now.
