aljazeera

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Unpleasant Experience with Al Jazeera Airways: Excess Baggage Issue

Al JazeeraOn March 22, I traveled from Dubai to Hyderabad, India, with a connection to Kuwait on Al Jazeera Airways. My bag weighed 33 kg instead of the allowed 30 kg. I understand that exceeding the weight limit was my mistake, and I was willing to pay for the extra 3 kg. However, the Al Jazeera staff refused to accept the payment and insisted that I remove 3 kg from my bag. Only after I removed the extra weight did they allow my bag.Why was I not allowed to pay for the excess weight? This was very inconvenient, and I will never book this flight again.

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Date of experience: Apr 03, 2025