This is probably a waste of effort as people who use Amazon will understand the frustration when things go wrong. Going wrong is an increasing problem, at least for me.When the process works it is great. Prime delivery on a planned day when you're in, someone knocks on your door and hands over a parcel that isn't battered, and the item isn't damaged either, all is right in the world.Amazon's delivery service is woeful and as we order regularly, I feel in a good position to comment. The US style of drop the parcel at the door and run to the next delivery is becoming ever more common. Not even a knock at the door. In recent weeks we have had 3 occasions where the parcel was dumped at the door and no knock or ring on the doorbell. Only discovered parcels when either I've nipped to the bins or when my partner arrives home. Our doorstep is in clear view of a moderately busy road and path. Only one item stolen so far. Today a bigger parcel was dropped off and with the rain belting down, it was pretty damp, fortunately the items inside were ok. The other issue is watching the tracking and then at 9 or 10 pm it suddenly changing to this will be now delivered by a date 3 days ahead. No good if you want to plan to be around so you can grab it off the doorstep before someone else does.Amazon aren't alone, we've experienced this with DPD and once I think with Evri. Royal Mail parcel deliveries, faultless.I suspect it's down to delivery driver's workloads and I feel for them. The roads are busy, you have hundreds of parcels to deliver and waiting 20/30 secs or longer to answer the door eats into your time. This might explain some of their driving too. At least with some shops you can choose the courier, that's what I am looking at more and more.
