Awful company with awful customer service. Avoid Amazon, use companies that care.It summer 2024 I had a tent stolen as the delivery drivers left it on an open doorstep. I was refunded. Over Christmas the same thing happened after I had told them not to leave packages on the doorstep in the future and left a note with a contact number on the door. The drivers often do not attempt to knock or if they do they don’t wait long for an answer.A few hours after I reported the second item not delivered they closed my account for misuse of their services as I had requested too many refunds (even tho it was their customer service team that suggested the refund). I have contacted their telephone customer service upwards of a dozen times since. Each time they say they’ll forward it on to the “specialist team” and that I’d hear back in 24 to 48 hours (another said it can take up to a week, they seem to make it up as they go along). This was 4 months ago. Mine and my partners accounts are still closed (as hers was connected to mine due to me ordering on her account in the past a few times. A very specialised specialist team wouldn’t you say?It’s surprising that Amazon are such scam artists for such a large company and with the worst customer service I have ever experienced. Don’t keep giving these people money, spend your money with companies that can sort the issues you have and don’t scam their customers. The only reason people still use them is their next day delivery, but what use is that if you never get your item.
