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Amazon sent me DOG FOOD instead of my…

Amazon sent me DOG FOOD instead of my £430 order – and now they won’t help!I’ve been a loyal Amazon UK customer for years, but this has been the worst experience I’ve ever had. I ordered items worth £430, only to open the package and find dog food instead of what I actually bought.I contacted customer service right away, thinking they’d sort it out quickly. But instead of helping, they’ve been giving me the runaround,telling to to return the dog food and wait for 30 days for the investigation. To make things worse, I took time off work for this purchase, and now I’ve lost both my money and my holiday.And the worst part? Amazon BLOCKED my review when I tried to warn others about this. So apparently, they only allow positive feedback and silence people who have real complaints.I never thought Amazon would treat its customers like this, but after this experience, I don’t trust them anymore. If they don’t fix this, I’ll be escalating it legally. Just a warning to everyone—be careful, because if something goes wrong, they might not help you either.#AmazonFail #AmazonScam #AmazonUK #CustomerServiceFail

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Date of experience: Mar 31, 2025