Tried to return an item that amazon's policy said was returnable within 30 days. One associate on live chat said I could get a refund, but then transferred me to another associate that said I could not. He then ended the chat, so that I could not further respond and challenge them about their policy. I was also left waiting 5-6 minutes between message responses with no communication as to what they were doing or if they were even still there! That took 45 minutes of my time, before I rang Amazon and spoke to a different associate that was just as unhelpful and dismissive. After expressing my concerns and informing them of the previous unhelpful associates, I was told they could not do anything else to help me and they then abruptly ended the call without waiting for my response. Amazon's policies are not highlighting ineligible return items before placing the order. It is only upon receiving the order that you find out you can't return it. The associate even said that it is upon receiving the item you find out whether you can return it or not. The customer service I received today was terrible. They were unwilling to help, extremely dismissive, provided me with the wrong information and the whole process took me nearly an hour. As a loyal customer of Amazon for many years, today I've noticed a massive decline in customer service! Not to the previous standard!
