I signed up for the Amazon Prime trial, which included free shipping.Before placing my order, I contacted customer service as the shipping costs hadn't been removed. The customer service representative was unable to say what the issue was, but encouraged me to place my order and get in touch to have shipping removed after shipping.After shipping, a got in touch with customer service, and they told me they understood my concern, but told me I needed to wait until the order had been delivered.After delivery I got in touch again, and then I was told that there was nothing they could do as they were unable to refund the shipping costs. I had to talk to several representatives, but without getting the issue resolved. I After spending hours trying to resolve the situation I gave up. I have been a customer for about 20 years, but after this experience I will never use Amazon.co.uk again to order.
