I bought a smart watch from Amazon which very quickly malfunctioned. I followed the returns procedure only to later discover that my refund was given to me in the form of an Amazon gift card. This is illegal in the UK, the trading standards regulations state very clearly that the refund should be made in the same way the customer paid unless they specifically request otherwise. After 40 minutes speaking to customer care my refund was transferred to my credit card. I still have not had the refund. Won't be using Amazon again.
