I am extremely disappointed with my recent experience with Amazon. I purchased a product that turned out to be faulty, resulting in personal injury and significant damage to my hair. After contacting Amazon, I was asked to send pictures of the damage, which I did. I was assured that the matter would be investigated and that I would receive a call back from a specialist. However, I never received the promised follow-up, leaving me to handle the consequences on my own.Frustrated, I called Amazon to explain the situation, only to be told that, as a consumer, I had rights, but the solution offered was a meager £5 compensation for the distress I had endured. I declined the offer, and was then told I could reach out to the seller directly, even though I purchased the item through Amazon. This was both confusing and unhelpful.The lack of communication, broken promises, and inadequate customer support has been appalling. It’s incredibly disheartening to experience this level of neglect, especially when dealing with a product that caused harm. I expected much more from a company like Amazon, and sadly, my trust in their service has been severely shaken. I will be looking for a proper resolution elsewhere.
