I've been a prime customer for at least the last ten years but I finally made the decision and cancelled my membership. Far too many parcels shipped using Prime and given the promised delivery day/date, booked a day off to wait in to ensure receipt. Delivery states delivery due by 10pm, so you wait, fearful of moving too far from the door. Two hours later, no update - the day passes by still fearful of doing anything to miss the delivery then at 10pm the status changes to “unable to deliver today, reschedule etc”Customer service is no help and was bounced around for 45 minutes to get “I can understand you are frustrated”The system would have known it wouldn't be delivered earlier than 10pm, I almost feel like it was just left at the sorting facility and then blame it on the driver if it didn't arrive.Well, I stupidly placed another order on Friday using Prime before cancelling my subscription, it is out for delivery today (Monday)? But why on earth are they using Royal Mail so god knows if my order will arrive and what time? So another day of fearfully waiting by the door 🙈🤡
