This should be -5!!!Ordered 'Revitive Circulation Booster' for my husband 20/12/2024.Parcel arrived Christmas Eve(should have been 22nd Dec.) Left in the porch during a storm. Packing(just a box with a label on!!)When I arrived home same this sodden box as I lifted it up if fell apart.Contacted Amazon immediately, had a robotic person who insisted on telling me I had to put it in the box to return it. I spent 10 minutes explaining to her the box didn't exist (just a sodden wet mass on my dining table), then spoke to her Supervisor who told me a delivery could be arranged by Royal Mail(25/26th Dec) I pointed out that it was Christmas/Bank Holiday/ no chance!!! Parcel collected by Royal Mail 27/12/2024. I have proof of collection and photos of my parcel(securely packed and labelled). Amazon will not accept them. They say the parcel has not arrived and until it does no refund!!I'm a 72 year old pensioner and £180.00 is a lot of money. They promise full refunds within 14 days. I have contacted them 6 times and the last response I have to wait until the end of February. I have authorised my Bank to take out a Financial Dispute with them.(36 days I have waited).No apology/ no refund/rude staff.
