I purchased a Nintendo switch and 2 games for my son’s birthday. After setting it up we realised that the controllers were faulty. I returned the console and the 2 games in the same box, with all 3 return labels that were provided. After a couple of weeks I received the refund for the console, but not the games?? I waited a while before contacting Amazon just incase it would briefly follow. I contacted customer service after checking the refund status on my account. Which showed that they haven’t received the items??? For weeks I’ve gone back and forth with them saying they were in the same box as the console that I’ve been refunded for! Time and time again they said they will only refund when they receive items. Now after many weeks of returning the items, they say I’ve got to wait a further 40 plus days to get my money back?? Shocking to say the least.
