Atrocious service, ordered 2 expensive camera lenses and camera batteries. Next day delivery didn’t happen as driver drove past at 9:15pm without stopping, then I receive a text to say there is a problem and they would try again. Next day a package was delivered, but on opening I found kids drawing scrap books and colouring pens. Amazon customer service contacted and I was told to send the wrong items back, but if I still wanted the lenses I had to reorder them (£2k+). To claim a refund I had to return the lenses (which I didn’t have) and wait until after 27th December to follow up the claim. Fortunately I paid with my Mastercard and they are now involved. When Amazon gets it right, they are good. When it’s wrong it can be a nightmare to prove you don’t have what you ordered as no packing slips are inside the parcels. I’ve been a prime customer for a number of years, but this is the worst of 4 problem deliveries in less than 12 months. If I could give a 0 star, I would.
