Purchased a expensive mobile phone for my Daughter's Christmas present. Ordered the mobile phone on the site on 1st of Dec. Site stated that the item should arrive on the 4th. Item didn't arrive! Then told item would arrive on the 8th. Phone didn't arrive, therefore phoned customer service. Told the matter was being investigated. Didn't hear again from Amazon. Checked today and phone is showing as lost. Phoned customer services and told that the phone may be lost, they are investigating! In the mean time, I am not entitled to a refund or exchange before the 18th of Dec. Therefore no chance of getting my Daughter a new phone for Xmas, even though, it's a transit issue and nothing to do with me.
