I made a return to Amazon, the package has sat at the carrier facility (Evri) for the past 6 days according to the tracking information. I have spoken on chat to numerous agents from Amazon who just say it's in transit and I need to wait, none will agree that it appears something is wrong here and this return seems to be lost. But hey hey I spoke to another agent who was totally understanding (so she made out) and told me she would authorise the refund there and then and not to worry about the package, she fully accepted and understood my concerns she said.... she, Katrina, also stated I would recieve a confirmation email about the refund. 24 hours later and surprise surprise, no email so I get back on chat and speak to another 2 year old who knows nothing and just reads from a script telling me to wait for the package to be returned, this imbecile could see the comments made by Katrina stating she had issued the refund but it literally took me 25 mins of asking it to please confirm if the refund had been processed, after the 25 mins of avoiding to answer I got the answer that the refund had not been done followed by the robotic rehearsed response. I asked for a manager and was put on to another individual who basically condoned lying and allowing staff to ignore customers concerns and just fob them off, anyway I asked to lodge a complaint and was told i would be contacted by someone senior within 6 hours. A few hours later I recieved an email from, I would suggest is good friends with big bird from Sesame Street, who just quoted policy and fobbed me off.In essence I have paid for an item which I have returned, Amazon have evidence this has been returned and has been sat at the carrier facility for 6 days now but refuse to accept there is a problem somewhere and just keep telling me to wait till it is returned. They refuse to give me a refund, so I think it will be going to my solicitor (even if I end up out of pocket these people cannot treat us like this) and looking at other reviews they just ignore them and never reply. Come on Amazon grow a pair and respond, take responsibility for once....
