Amazon sent me a faulty appliance. It took me 20 mins to navigate my way through their recorded messages and AI to get to speak with a human being who was able to ‘help’, then another 50mins with that person arranging a return.I was disgusted to find that Amazon do not do replacements, so I would have to return, wait (up to 14days!) for a refund and then order another.As I am physically unable to carry the bulky item to my nearest participating post office (4 miles away!) I have been promised that Amazon will pick up the faulty appliance from my home but they could not give me a definite day.This is absolutely unacceptable and I will never buy from Amazon again.I doubt that this will be the end of my problems with Amazon.‘customer-centric company’? Nonsense! Worse still! I spoke with Amazon again today (17th) and was told that they had not arranged a collection, they lied to me! Now I am on hold awaiting another Amazon representative to arrange another collection…
