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Amazon service has gone to the dogs

Amazon service has gone to the dogs. Customer service is pathetic. Purchased an item on Amazon 2 weeks ago. Item has still not been delivered. Sad thing is that the delivery was to be fulfilled by Amazon itself. First time the item never even arrived, deliver man put a fake update that the recipient rejected the item. How can it be rejected if it wasn’t even delivered? Second time I ordered it, it has still not come. Amazon is refusing to provide a refund. Absolutely shameful, disgusting on behalf of Amazon. Pls do not purchase anything from these thugs. Do it at your own peril. It’s like a gamble with them.

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Date of experience: Jun 16, 2025