I have been nwith Amazon Prime for 15 years and they have crumbled. It seems there is no limit to how much Amazon want to profit. I recently purchased hearing amplifiers for over £200. On arrival one side was not working. I opened a return , which usually is very fast, however they are now saying that it will be 14 Days for a refund. This is despite asking for a refund to my Amazon account. Customer service just kept repeating it will take 14 Days. I then attemopted to leave a review for the item, and guess what, it has been removed, however it is still listed under a different listing with the same seller, model number etc. This looks like a way of avoiding bad reviews. The new listing has exactlky the same reviews as the item i purchased. I refuse to carry on paying foir such an atrocious service.
