Got a $100 gift card from my brother for my birthday. Had 2 items in my cart with a total of $88 and some change. Tried to input the code, nothing happened, tried once more, said card was revoked! No warning, saying this item is ineligible or card number is invalid, etc. looked up the rules and regulations. Went to my account/payments…the gift card is there but $0! Contacted customer service. Waited for 10 minutes, finally someone appeared for a minute, then disappeared due to technical difficulty. (Probably got scared of my typing so I don’t get disconnected). Another, then another. I went through about 8 people. The only answer I received was that the card can’t be redeemed. I know that part already, I’d like the answer to the WHY??? Multiple people reviewing and “looking up” the card information. Having me upload a photo of the card, still no answer! Down below is the actual chat, but only the end of it with the last “customer service representative”, Shubham…Shubham: I relayed your information to the team trained to handle this scenario. You should hear back from them in the next 24-48 hours.ls there anything else I can assist you with?Are you serious???Yes.No reason why the card is invalid?I have escalated the issue to know the reasonSo you guys don't see anything on your end other than what I see?It said revoked the 2nd time I tried the number, not the 1st time. Why can't I just get someone from that team?That team is not available on chatThey work on emailSo basically what you're saying is it'll be this whole chat again, but in email, taking longer & unresolvedI never said that .So which customer service department will I be contacted by?customer service team of Gift Card.Will anyone even contact me? That's a department? Why didn't anyone say so in the first place? Or are you just the smart one to make it up?I've screen shot this whole conversationTechnical difficulty...left chat...1 1/2 hours wasted for absolutely nothing. Has anyone had their issue resolved? I guess we’ll see in 24-48 hours. Thanks for nothing, Swikruti, Teresita, Aneeta, Rabiya, Nakul, Reddy and lastly, Shubham. I guess 7 reps, not 8
