I’ve been a loyal Amazon customer, but this has been one of the worst and most humiliating experiences I’ve ever had with any company.I’m trying to resolve a refund of two items ($12.99 each) that Amazon processed to a debit card linked to a bank account that I closed months ago. I informed Amazon of this repeatedly. I clearly explained that the bank would reject the payment and return the funds to Amazon — all they had to do was track the rejection and reissue the refund to an active method.Instead, four agents (Justin, Julián, Natalia, and Ruth) hung up on me after refusing to escalate the issue. One of them — Justin — even processed the refund again to the same closed card after I explained the issue in detail. Minutes later, I received an email confirming that they had ignored everything I said.I was interrupted, blamed for closing my account, told it was “not Amazon’s problem,” and treated like I was wasting their time. I have now spent over 3 hours on calls with zero resolution, and the emotional distress this has caused is real.In contrast, I want to thank three agents (Juan, Zahid, and Angélica) who were respectful and tried to help — but unfortunately had no authority to act.I’ve contacted @AmazonHelp on Twitter, emailed Jeff Bezos’ office, and now I’m taking this public because no one has taken accountability. This is beyond a technical error — it’s a human failure and a customer service disaster.Amazon must resolve this properly and restore my trust. I expect a direct contact from someone who can take responsibility.Thanks Natalia
