I am trying to buy an Airbnb Gift Card on Amazon to book an Airbnb for myself. I used my Amazon Prime Credit Card to earn 5% rewards on purchases, including Gift Cards. I wanted to buy an Airbnb for $1983.32. I first tried to buy a $1000 Gift Card, then one for $9832.32, and another for $56.15 using rewards from another card. These transactions were blocked as suspicious. I had to reset my password and do two-factor authentication. When I called Amazon Customer Service, they said it would take 24 to 72 hours for an investigation. I received wrong information from the representative, who said I could repurchase the gift cards, which was not true. I called again and got more wrong information from another representative, who said all my transactions would be canceled, but the $56.15 gift card was processed. I contacted Amazon via chat, and someone called me to ask about the gift cards. After I confirmed, the $1000 transaction went through. I still needed a $900 gift card, and he said he would note it, but that transaction did not go through and has been pending for days. I made at least 5 attempts to fix this issue, but instead of help, I received misinformation. I suggest Amazon fix this problem and train its employees better to avoid spreading wrong information. They also need to improve their systems that block legitimate transactions.
